Privacy Policy for Internal

Effective Date: 02/04/2024

Last Updated: 10/07/2025

This Privacy Policy describes how DM TECHNOLOGY ("we", "our", or "the Company") collects, uses, stores, and protects information within the Client Service Call Management and Task Management Application ("the Application"). This Application is intended for internal use only by authorized company employees in the course of performing their work-related duties.

Scope

This policy applies solely to data processed and stored within the Application used by employees of DM TECHNOLOGY for managing client service calls, tracking support tickets, and coordinating internal tasks.

Information We Collect

We may collect the following types of information:

a. Employee Information

Full name,Employee ID, Job title and department, Work email address, Contact number (if applicable), Login credentials and authentication tokens

b. Client Interaction Data

Client name and contact details, Call logs (timestamps, notes, resolutions), Service request details, Communication history

c. Task Management Data

Assigned tasks, Task status and updates, Deadlines and timestamps, Notes and attachments related to tasks

d. Usage & Technical Data

IP address, Device information, Application usage logs, Error reports and diagnostics

How We Use the Information

Information is collected strictly for business purposes to:

Manage and respond to client service requests efficiently

Coordinate and track employee tasks

Improve productivity and operational oversight

Maintain internal records and compliance documentation

Monitor and enhance system security

Data Sharing and Access

Information collected within the Application is:

Shared internally only with authorized employees or departments who require access for work-related purposes.

Not shared with third parties, unless:Required by law, regulation, or legal process, Necessary for IT support or third-party service providers under strict confidentiality agreements

Data Retention

All data will be retained only for as long as necessary to fulfil the purposes outlined above or as required by company policy or applicable law. Regular audits will be conducted to review and securely delete or archive outdated data.

Security Measures

We implement appropriate technical and organizational measures to protect data, including:

Role-based access control

Encryption of data in transit and at rest

secure login and multi-factor authentication

Regular system audits and vulnerability assessments

Employee Responsibilities

Employees must:

Use the Application only for authorized business purposes

Protect their login credentials and access

Not share or misuse client or internal information

Report any security incidents or unauthorized access immediately

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. Employees will be notified of significant updates via internal communication channels.